Privacy Notice

1. Information We May Collect

• Buyer request details such as item, quantity, location, budget, urgency, photos, and notes.
• Buyer contact details such as name, WhatsApp number, company name, and delivery location.
• Supplier profile details such as business name, category, service area, products, staff contacts, and plan type.
• Message history, enquiry status, matched suppliers, response time, and admin notes.

2. How We Use Information

• To understand buyer requests and ask useful follow-up questions.
• To identify the correct category and match requests with suitable suppliers.
• To notify suppliers through WhatsApp and help them respond faster.
• To save buyer and supplier history for easier repeat requests.
• To manage enquiry limits, plans, analytics, admin review, and platform quality.

3. Sharing Information

Buyer request details may be shared with matched suppliers so they can respond with availability, price, quotation, or next steps. Supplier information may be shared with buyers when relevant to a request. We do not intend to sell personal data as a standalone product.

4. WhatsApp and Third-Party Tools

Linken AI is WhatsApp-based, so messages may also be handled by WhatsApp or related service providers. If we export data to spreadsheets or admin tools, the Linken AI team should handle that data carefully and only for platform operations.

5. Data Accuracy and Retention

We may keep enquiry history, supplier information, and admin records to support matching, repeat requests, analytics, dispute checks, and service improvement. Users may ask us to update inaccurate information.

6. Security

We aim to protect buyer and supplier information with reasonable admin controls and careful handling. No online system can be guaranteed 100% secure, so users should avoid sending unnecessary sensitive information.

7. Contact and Requests

To update details, ask questions, or request support, contact Linken AI on WhatsApp at +60178433206.